All of my items are designed, made, packaged and shipped by myself after you have placed your order. I strive to dispatch all items within 3-5 days of orders being placed but this may increase during busier periods.

All items are shipped using Royal Mail 2nd Class. 

If you require an item faster, please get in touch.

I strive to ensure that every customer is happy with their purchase. If you are disappointed with the item that you have received, please get in touch via fredandpearlgifts@hotmail.com and I will do my best to make it right.

As the majority of my items are personalised or custom designs, I do not accept returns unless the item is faulty or damaged.

If you have received a damaged or faulty item, please get in touch within 30 days of receiving your order. If a repair is not possible, you will be offered the option of an exchange or refund and these would be honoured within two weeks of your complaint. In some cases I may be able to offer you a discount to keep the item if it's something purely cosmetic that you'd be happier to keep for a partial refund.